Kaizen Privacy Policy

At Kaizen Print Ltd, we are committed to maintaining the trust and confidence of our visitors to our business both online and offline. In particular, we want you to know that Kaizen is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

This policy explains how and for what purposes we use the information collected about you. We may change this information from time to time, so please check back each time you order to ensure you are kept up to date. This policy was last reviewed May 2018.

 What personal data do we collect?

Personal information is only collected if you voluntarily provide this information as part of your order, when opening a new account or registering for our newsletter. We will use the information you supply without separate consent only to complete and process your order.

When you register for the newsletter, with your consent your name and e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter, which can be done at any time.

We reserve the right to store customer print data electronically and locally for one year. After that, we will move such data from local electronic storage to cloud storage; the print data will then be stored in cloud storage for a further 5 years. The print data does not contain customer data or other personal data except for an order number, company name and project name. As it is possible to identify the customer from the order number we therefore treat the storage of such print data in accordance with the provisions of the Data Protection Act 1998. We store this print data for HMRC record keeping purposes, in particular in order to be able to demonstrate to the HMRC that we have correctly identified the applicable VAT rate to the service provided.

Cookies Policy

What are cookies?
Like most websites, Kaizen websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Kaizen can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
- Kaizen, or on behalf of Kaizen, and are necessary to enable you to a make purchases on our website;
- third parties who participate with us in marketing programmes; and
- third parties who broadcast web banner advertisements on behalf of Kaizen.

What are cookies used for?
The main purposes for which cookies are used are: -
1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
2. For Kaizen to market to you, particularly web banner advertisements and targeted updates.
3. To enable Kaizen to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc. 
4. To enable Kaizen meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose Settings> Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”

For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Google Analytics
When someone visits www.kaizenprint.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Our website uses Hotjar, which is a tracking code-based web analytics tool of Hotjar Ltd. Using Hotjar, interactions by randomly selected, individual visitors to our website are recorded anonymously. The result is a log of, for example, mouse movements and clicks, aimed at identifying opportunities for improving our website.

In addition, information relating to the operating system, browser, inbound and outbound links, geographical origin, as well as the resolution and the type of equipment used, is evaluated for statistical purposes using Hotjar. For additional information about the functions and use of data by Hotjar, see: https://www.hotjar.com/privacy. you don't want a website analysis using Hotjar, you can disable this on all websites that use Hotjar, by placing a DoNotTrack header in your browser: https://www.hotjar.com/opt-out.

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

We use a third-party provider for our online chat and support function. Interactions include voluntary information supplied by the user for the purpose of assistance with an order. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about and to contact you if we need to obtain or provide additional information.

In addition, information relating to the operating system, browser, inbound and outbound links, geographical origin, as well as the resolution and the type of equipment used, is evaluated for statistical purposes. For additional information please see Tawks’ Data Protection overview

Data Security 
We secure our website and other systems against loss, destruction, access, modification or distribution by unauthorised persons through technical and organisational measures. A customer account may only be accessed by entering the personal password of the customer. You should always keep your access information confidential, and close the browser window once communication with us has ended, especially if you are using a shared computer. 
Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email or post your request to our data protection officer outlined below.

Data Protection Officer Contact
If you have any questions or suggestions regarding this privacy policy, please contact Kaizen Print’s appointed Data Protection Officer on email privacy[at]kaizenprint.co.uk. This email address is also available to you if you are concerned about compliance with our Code of Conduct.

C.o. Privacy Policy Officer
Lynsay Spence

Postal Address:
Kaizen Print
C.o. Privacy Policy Officer
3 Jennymount Business Park
BT15 3HN